Voiance’s Implementation Process and Account Managers Make it Easy to Switch
Keep the Same Process
You can keep everything the same with minimal retraining.
Fast, Proven and Personal
Experienced account managers can provide seamless integration in a short amount
of time.
When you sign up with us, you may only spend as little as a couple hours involved
with the actual implementation work. Our implementation process can match the exact
process you currently use to access interpretation services, or account managers
may suggest ways to improve the efficiency of your access method.
Understanding Your Business
We take the time to understand your business and current operational procedures.
We can provide solutions optimized for your agents, customers and brand.
Account managers ensure the implementation operates as planned before an
account ever goes live and remain in close contact.
Using Best Practices
Our account managers may recommend ways to enhance the efficiency of your connection
to an interpreter, including:
- ANI-authentication: using caller ID to remove the need to enter account codes to
connect with an interpreter
- Direct dial to your most common language
- Voice activated IVR for language selection enables potentially greater flexibility
than through an operator alone